If for any reason you are not satisfied, please inform us within 24 hours of your cleaning and we will re-clean the area. Empress Janitorial takes all of our customers’ concerns very seriously and we will make every effort to address those concerns at the customer’s earliest convenience.
We are committed to our customer’s satisfaction and we strive to resolve all concerns before they become problems. If any issues should arise during a service, please call our office immediately at (424) 228-5236 so that we can rectify the situation. This includes communication issues, major changes to cleaning instructions, and requests to significantly extend a cleaning service beyond the estimated number of hours. We are happy to accommodate our customers’ needs whenever possible.
We accept all major credit cards and PayPal. For payments made by credit card, an authorization will be made prior to service. Please refer to your bank or card issuer for their terms of service regarding authorizations. Customers using credit cards for recurring services authorize Empress Janitorial to retain credit card information to charge recurring and/or mutually agreed upon fees.
Empress Janitorial relies on our customers’ honest descriptions of their needs and circumstances in order to quote estimates over the phone. If the service order was not appropriate, Empress Janitorial reserves the right to decline the job at the door and charge a lost time & travel fee equivalent to one hour of service.
Payment is due at the time of the service. A credit card charge back will result in an additional fee equivalent to one hour service plus any legal, collection, financing and recovery fees we incur as a result.
Empress Janitorial Terms of Service (TOS) is available publicly at our website. We reserve the right to amend our Terms of Service at anytime. A current Terms of Service automatically replaces a previous one.
“ I’m happy to review and recommend Empress Janitorial for their excellent office cleanings! As a small business owner, I need my office space cleaned on a regular business to project a polished professional image. Empress does very detailed office cleanings at competitive rates; their maids are pleasant and on task, and they have excellent customer service. ”
“ Empress Janitorial has always accommodating to our hectic schedule and they do a flawless job every time. The rates are very competitive and we have never been disappointed in the service they provide. I would highly recommend them to anyone interested or looking for janitorial service. Extremely fast, reliable and very professional staff. ”
“ Great team of professionals – we rely on the system that Empress has in place. Predictable results and a friendly staff. We look forward to working with Empress into the new year. ”
“ The janitors at Empress Janitorial do a superb job to make their customers happy. Very professional crews and management all the way up. ”