Give us a call for a free Quote! (424) 272-5151

Terms of Service

If for any reason you are not satisfied, please inform us within 24 hours of your cleaning and we will re-clean the area. Empress Janitorial takes all of our customers’ concerns very seriously and we will make every effort to address those concerns at the customer’s earliest convenience.

We are committed to our customer’s satisfaction and we strive to resolve all concerns before they become problems. If any issues should arise during a service, please call our office immediately at (424) 228-5236 so that we can rectify the situation. This includes communication issues, major changes to cleaning instructions, and requests to significantly extend a cleaning service beyond the estimated number of hours. We are happy to accommodate our customers’ needs whenever possible.

Methods of Payment

We accept all major credit cards and PayPal. For payments made by credit card, an authorization will be made prior to service. Please refer to your bank or card issuer for their terms of service regarding authorizations. Customers using credit cards for recurring services authorize Empress Janitorial to retain credit card information to charge recurring and/or mutually agreed upon fees.

Right to Refuse Service

Empress Janitorial relies on our customers’ honest descriptions of their needs and circumstances in order to quote estimates over the phone. If the service order was not appropriate, Empress Janitorial reserves the right to decline the job at the door and charge a lost time & travel fee equivalent to one hour of service.

Payment Terms

Payment is due at the time of the service. A credit card charge back will result in an additional fee equivalent to one hour service plus any legal, collection, financing and recovery fees we incur as a result.

Terms of Service

Empress Janitorial Terms of Service (TOS) is available publicly at our website. We reserve the right to amend our Terms of Service at anytime. A current Terms of Service automatically replaces a previous one.


For a Free Quote
(424) 272-5151
1507 7th St.
Suite 505

Santa Monica
CA 90401

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